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Project: Implementation and ITSM Process Uplift to ITIL V4

Customer: Optus/ATO/Home Affairs

Consulting with Optus Enterprise Service Delivery teams to implement ServiceNow and ITIL v4 Process uplift for Federal Govt. ITSM operations including ATO and Home Affairs.

Project: Enterprise Datawarehouse Implementation

Customer: Optus

Provided Program management services for an $8M strategic initiative for
Optus Business to rollout data warehousing (Teradata), big data (AWS) and
presentation in end user analytics and reporting tools (Cognos, Tableau,

Project: Transformation & System Integration

Customer: Optus

Program Management consultation to recover the delayed A $125M
program to transform multiple legacy enterprise billing solutions and CRM
into a single billing platform for Optus Business along with remediation of
technology ecosystem.

Project: Ordering/Enablement Transformation

Customer: Optus

Ordering/Enablement Transformation

Program Management consultation to recover the delayed initiative with a
budget of $50M to decommission multiple customer order management
and service orchestration solutions into a single platform for enterprise,
residential and wholesale services.

Project: Assurance implementation

Customer: Jazz - A VimpleCom Company

Assurance implementationwith 62 Million subscribers. Jazz engaged the services of Impagno and Nexus Telecom for the implementation of its Revenue Assurance and Test
Call Genereation Solution. Impagno’s successfully delivered the solution and
idenitified 4.8% of revenue leakage in Year 1.

Project: Billing & ERP Implementation

Customer: DHA Teleman

DHA Teleman, an emerging digital TV and broadband service provider,
engaged the consultation services of Impagno for the implementation of
their CRM, Billing (OSS/BSS) and office automation (ERP) solutions. These
systems were ordered to comply with the telecom s strictest requirements for
scalability, variety of useful features and flexibility

Project Name: Remittance Solution

Transformation MTPL Financials Australia

Impagno secured the solution development and professional services
contract with MTPL Financials Australia. We developed a digital Remittance
Solution to collect remittance online and offline throughout Australia and
remit it to Europe, Asia & Africa, its integration with MYOB,,
Westpac EFTPOS, different Asian banks and BPO services to manage their
accounting operations.